Disappointments Can Be Avoided (If You Know This Strategy)

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Disappointment isn't about the number on the ground. It's about the gap between what you saw and the other person saw, and how neither of you knew that you were talking about different things or looking at something different.

"Most of the disappointments that hurt could be named before they started and then therefore be avoided."
Jess Webber · Episode 40

Can you write down the outcome in a sentence that passes the SMART offer framework? If not, you need to go have a longer conversation.

Book Referenced

The 100/0 Principle by Al Ritter

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Full Show Notes ▼

In This Episode

  • Most disappointment comes from an expectation nobody said out loud
  • The six and nine illustration: both people are 100% sure and 100% right
  • Why the Hundred Zero Principle helps, and why it doesn't mean you stop naming what you need
  • Step 1: start with what's on the table, facts you can point at
  • Step 2: reflect back what you're hearing, then wait for feedback
  • Step 3: agree on a finish line you can both see
  • Applying the SMART offer test to a relationship expectation
  • Giving yourself a 100% you can name, instead of an undefined one

Memorable Lines

  • "Disappointment isn't about the number on the ground."
  • "Two wrongs don't make a right, friends. And the goal is not to be right on the first try."
  • "Most of the disappointments that hurt could be named before they started and then therefore be avoided."

Key Themes

  • Unspoken expectations
  • Clear agreements and finish lines
  • Naming your own 100% and giving yourself grace
Companion Tool: Relationship Expectation Check ▼

An 8-question self-test that scores whether you and the other person are looking at the same number, with one next step for your result.


Big Ideas Made Simple is a decision-making podcast for fast thinkers who are tired of hiding behind hustle and perfection. Hosted by Jess Webber. New episodes weekly at bigideasmadesimple.captivate.fm.
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Say It Plainly (Drop the Title, Say What They Get)